With our solution, you can empower your customer facing channels to better serve your customers. We take your network information and make it understandable to everyone. From predicted data speeds in your networks, to service disruptions and their expected recovery times.

The application is designed to work the way you need it to; either integrated to existing care systems or as a standalone module.  You can increase your first time handling ratio for network related calls to above 80%. For an even bigger impact, you can enable the self-serve capabilities efficiently and increasing customer satisfaction and ultimately your Net Promoter Score (NPS).

Agents using the Customer Care module can handle the majority of network related calls with useful, up-to-date related information on coverage and faults in any location.With our EASICloud solution, you can empower your customer facing channels to better serve your customers. Our solution takes your network information and makes it understandable to everyone. From predicted data speeds in your networks, to service disruptions and their expected recovery times, our application is designed to work the way you need it to. You can increase your first time handling ratio for network-related calls to above 80% and even enable self-serve capabilities efficiently, resulting in increased customer satisfaction and a higher Net Promoter Score (NPS).

All operators aim for a low handling time on customer calls, but that should not result in a poor customer experience when it comes to difficult network questions. Our Customer Care solution module gives you all the answers in just a few clicks. Your employees can confidently deal with network-related cases within the time they are allocated while maintaining customer satisfaction. Furthermore, our advanced diagnostic engine incorporates network data with your decision rules into a simple, single answer. It’s just one of the ways that our solution makes your Care processes more effective and efficient.

Information about your network service should not be a secret. Your customers will speculate if you do not become the authoritative voice. Our Network Status Maps empower customers to review network status information independently in self-service mode. Our products are specifically designed for customers of all abilities, tailored from years of experience to ensure the message is clear and understood.

Up-to-date and accurate information is mandatory for confident customer interaction. Our solution provides the benefits of an automated source system integration, with the safety of controlled data merging, full source data traceability, and telco grade stability. It is designed to work under intense loads on a small footprint and can horizontally scale as your network grows with virtualized environments.

Are you interested in learning more about how EASICloud's Customer Care Solution can help your business grow? Request a demo today and see the platform in action.Our team is here to answer any questions you have and to help you get started with the platform. Fill out the form here or call us to schedule a demo at a time that's convenient for you.